How can online surveys help associations deliver better customer service? - Blog by BSAE Partner Eudonet
Each of your contacts whether they are an individual or an organisation, has their own needs. It can seem difficult sometimes to anticipate these needs and integrate them into your associations future planning. To be able to offer a complete, adapted and scalable service, you need to deepen your knowledge of your contacts needs. One of the easiest and most effective ways to do this is by using online surveys.
Many companies develop their services, improve their knowledge and optimise their performance and customer satisfaction by using a survey “tool”.
However, not many professional associations or membership bodies currently have access to, or, use surveys, although the mission of supporting their contacts is the foundation of their business.